1.What can I buy and Where can I redeem my Kalpavruksha Plan?
You can redeem your Kalpavruksha Plan
at any of the TBZ-The Original stores by buying your favourite jewellery from
our wide range of jewellery collections and also get the benefits!
Please visit our website www.tbztheoriginal.com or click on https://www.tbztheoriginal.com/store/list for Store locator & more details.
2. Can I redeem my plan & buy jewellery
As of now, you cannot redeem your account online
and would have to visit one of the TBZ-The Original stores upon plan maturity
to get the benefits
3. What do I need to carry at the time of
You are mandatorily required to carry your original Kalpavruksha plan agreement copy & one address proof /Id proof for redeeming your account.
4. Can my friend / relative redeem on my
A friend or relative can only redeem on your
behalf if you’ve nominated him/her at the time of enrollment, by completing the
necessary mandatory processes.
5. Till when can I redeem my account?
You are advised to redeem your account on the 31st [thirty first] day after payment of the last Monthly Installment, and within 30 [thirty] days from the Maturity Date, failing which the bonus amount shall expire.
6. Can I change the showroom selected?
The showroom you select during the registration process verifies your documents. Redemption of the plan can be done at any of our stores. Click here to see the list of stores.
7. Can I buy before the account gets matured?
Yes, you can redeem the account before
maturity, However the Kalpavruksha plan Discount
would not be applicable in such a scenario.
8. Can I open the
Kalpavruksha Plan Account for someone else?
No. The Kalpavruksha Plan Account holder can only be opened for self. The documents to be uploaded during registration have to be mandatorily for self only.
Queries on Enrollment
1. Can I enroll online in Kalpavruksha Easy Pay Plan ?
You can enroll into Kalpavruksha Easy Pay Plan online or at any of our stores. Click here to see the list of stores
3. Can I change my installment amount after enrollment?
Once the first installment is paid, you cannot change the installment amount. But you can add a new KP plan with a new amount at any time.
4. Who is a Nominee? Who can I Nominate?
In the event of the death of the account holder, the account is transferable only to the person who is nominated by the account holder in the enrollment form at the time of opening the account. Minors cannot be nominated.
1. What are the available payment options?
There are multiple payment options. You can pay online using your debit/credit card, amex cards, net-banking or you can pay at any of our stores.
2. Does the Credit/Debit card have to be of
the same person as that of the Kalpavruksha Plan Account holder?
Yes, the account holder should use only self-owned credit\debit card. In case of net banking, self-account has to be used.
3. Can I pay using all
You can pay using any Indian Credit or Debit card or Amex card.
4. How can I see my
Post payment via the payment gateway, the payment confirmation shall be available to view\download.
5. Do I get any
You shall receive payment alerts but this will happen only if you are not a DND/NDNC registered customer.
6. How do I know if my payment has been credited
to Kalpavruksha Plan Account?
You’ll get a confirmation email & SMS (if opted for) confirming your payment. You can also go to ‘My account’ section and see your payment details.
7. What happens if my
If your payment fails due to any reason, you’ll not be led to the confirmation page. In this case, you need to try to pay again after some time. TBZ-The Original will not be responsible for any payment failure due to any reason.
8. Can I pay all
installments at once?
Yes, you can pay all installments at once online.
9. What happens if I
miss paying installments?
If you delay or miss paying installments, the Kalpavruksha Plan discount shall be reduced proportionately.
1. What benefits do I get on enrolling Kalpavruksha plan besides the discount at the time of redemption?
Please feel free to connect with us on email: email@example.com , visit our website https://www.tbztheoriginal.com or contact our stores.